Report Content
Notice and action procedure
Last updated: 16 August 2026
If you believe content on Raydance.ai is illegal or breaches our rules, tell us. This page explains how to do that, what we do with your report, and what you can do if you disagree with our decision.
1. How to submit a notice
Send your notice to info@raydance.ai. You may write in English or German. You do not need a lawyer and there is no form to buy.
So that we can act quickly, please include:
- A sufficiently substantiated explanation of why you consider the content illegal or in breach of our rules.
- The exact location of the content — the URL of the post, or enough detail for us to find it.
- Your name and email address, unless the notice concerns material falling under Articles 3 to 7 of Directive 2011/93/EU (child sexual abuse material), in which case you may report anonymously.
- A statement of good faith that the information in your notice is accurate and complete to the best of your knowledge.
If the content is an intimate image of you published without your consent, none of the formality above matters. Write to us, say that you are the person depicted and did not consent, and point us to the content. We act on those reports within 48 hours and ahead of everything else in the queue.
2. What we do with your notice
- Confirmation. We confirm receipt without undue delay, where you gave us contact details.
- Assessment. We assess the notice in a timely, diligent, non-arbitrary and objective manner. Where the illegality is not obvious, a person makes the decision — not an automated system.
- Decision. We may remove or disable the content, restrict its visibility, restrict the account behind it, or take no action.
- Notification. We tell you our decision and the reasons for it, together with the remedies available to you. We tell the affected user the same, unless a legal obligation or an ongoing investigation prevents it.
We aim to decide within seven days. Reports of child sexual abuse material and of non-consensual intimate imagery are actioned immediately and take priority over everything else.
We use automated means to detect certain categories of prohibited content before publication. Where automation is involved in a decision about a specific report, we say so in our statement of reasons.
4. If you disagree with our decision
Whether you are the person who reported the content or the person whose content was restricted, you may contest our decision for six months from the date we notified you. Reply to our message, or write to info@raydance.ai quoting the reference.
A person who was not involved in the original decision reviews it. We reverse the decision where the complaint shows it was wrong, and we tell you the outcome with reasons.
The internal complaint-handling system in Art. 20 DSA is required of online platforms, and Art. 19 DSA exempts micro and small enterprises — which we are. We operate the procedure above anyway, as a voluntary commitment, because a decision that cannot be contested is not a decision anybody should trust. We describe it as voluntary rather than claim a statutory system we are not obliged to run.
6. Suspected criminal offences
Where we become aware of information giving rise to a suspicion that a criminal offence involving a threat to the life or safety of a person has taken place, is taking place or is likely to take place, we inform the competent law enforcement or judicial authority, as required by Art. 18 DSA.
Independently of that, material depicting the sexual abuse of children is reported to the competent authorities in every case, and the associated records are preserved.
7. Contact points
For users and the public (Art. 12 DSA): info@raydance.ai.
For Member State authorities, the European Commission and the Board (Art. 11 DSA): info@raydance.ai, or by post to Lukas Knaebel, Qlues Software, Müllerstraße 3, 14482 Potsdam, Germany. Communications may be in German or English.
We are established in Germany, so no legal representative under Art. 13 DSA is required.
8. Misuse of this procedure
Notices that are manifestly unfounded, and repeated notices submitted to harass another user, waste time that belongs to genuine reports. Where someone frequently submits such notices we will warn them and, if it continues, suspend the processing of their notices for a reasonable period after telling them why.